Refund Policy

30-Day Money-Back Guarantee

Try Lupo's Life risk free. If you or your dog are not happy with your first order of one of our products, we give you your money back. This also applies to opened packs.

How it works

• The guarantee covers your first order of each product: a one-time purchase, or the first delivery of a subscription.
• Email us at contact@lupos.life within 30 days after your order is delivered. Please include your order number. If you like, tell us why it did not work for your dog. This helps us get better.
• You do not need to send the pack back.
• We refund the full amount you paid to your original payment method. It can take 7–10 business days until your bank shows the refund.

Subscriptions

• A refund does not cancel your subscription. To stop future deliveries, sign in to your account on our website and cancel, or ask us in the same email and we cancel it for you.
• You can skip or cancel your subscription at any time before your next delivery.
• Later subscription deliveries are not covered by the money-back guarantee. If something is wrong with one of them, please contact us.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, email us within 30 days after delivery with your order number and a photo. We send you a replacement or refund you, at no cost to you. This applies to every order.

Shipping costs

Shipping within Singapore is free, so there are no shipping costs to refund.

Contact

Questions about a refund? Email us at contact@lupos.life. We are happy to help you and your dog.