Terms and Conditions

Welcome to Lupo's Life! By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree to these terms, you may not use this website or our services.

1. General Information

This website is operated by Lupo's Life, a Singapore-based business (UEN 53500967D). 
We are specialized in “High-Quality Dog Nutrients”, crafted with care and precision in Germany (information about producer, importer can be provided on request).
By using our website and ordering our products, you confirm that you are at least 18 years old or have the consent of a parent or guardian. 

The information on Lupo's Life and our blog—covering general information about dog supplements, health benefits, statistics, advice/recommendations or any other information—is provided solely for general informational and educational purposes.

We collect, summarize, and share content from third-party sources, which we believe to be reliable; however, we do not guarantee its accuracy, completeness, or timeliness.

2. Products and Services

All product descriptions, prices, and availability are subject to change without notice. We reserve the right to discontinue any product at any time. Our supplements are designed for canine use only and should not be used for any other purpose.

3. Pricing and Payment

All prices displayed on our website are in Singapore Dollars (SGD). Payments must be made in full at the time of purchase via the payment methods provided. We reserve the right to refuse or cancel any orders placed due to errors in pricing, product availability, or suspected fraudulent activity.

4. Shipping and Delivery

We currently ship only within Singapore. Shipping times and costs are outlined on our Shipping & Delivery page. We are not responsible for delays caused by external factors, such as courier issues or customs processes.

5. Returns and Refunds

Please refer to our Refund Policy for details on returns, exchanges, and refunds.

6. Intellectual Property

All content on this website, including images, text, graphics, and logos, is the property of Lupo's Life and protected by copyright laws. Unauthorized use or reproduction of any content from this website is strictly prohibited.

7. Limitation of Liability

A. Role of Lupo’s Life
Lupo’s Life acts as the distributor and entity placing the products on the Singapore market. The products are manufactured, packaged, and quality-controlled by an independent, certified manufacturer in Germany in accordance with applicable EU standards.

B. Manufacturing & quality responsibility (key clause)

Manufacturing Responsibility
All products are produced, sealed, and quality-controlled by the manufacturer prior to shipment. Responsibility for manufacturing processes, ingredient sourcing, formulation accuracy, and production quality lies with the manufacturer.

C. Limitation of liability

Limitation of Liability
To the maximum extent permitted by applicable law, Lupo’s Life shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profit, loss of use, or adverse reactions arising from improper use, overuse, storage, or use contrary to feeding recommendations.

D. Proper use & misuse exclusion

Proper Use
Products must be used strictly in accordance with the feeding guidelines and storage instructions provided. Lupo’s Life shall not be responsible for adverse effects resulting from misuse, overdosing, combination with incompatible products, or failure to consult a veterinarian where appropriate.

E. Health & veterinary disclaimer

No Veterinary or Medical Advice
The information provided on this website is for general informational purposes only and does not constitute veterinary or medical advice. Products are not intended to diagnose, treat, cure, or prevent any disease. Pet owners should consult a qualified veterinarian before introducing any dietary supplement, especially for pets with pre-existing medical conditions.

F. Force majeure & supply chain protection

External Factors
Lupo’s Life shall not be liable for issues arising from circumstances beyond its reasonable control, including but not limited to transport conditions, customs handling, storage by third-party logistics providers, or improper handling after delivery.

G. Consumer rights carve-out

Consumer Rights
Nothing in these Terms & Conditions shall exclude or limit any rights that cannot be excluded under applicable Singapore consumer protection laws.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we handle your personal data.

9. Modifications to Terms

Lupo's Life reserves the right to update or modify these terms at any time without prior notice. Continued use of our website signifies your acceptance of the revised terms.

10. Governing Law

These terms and conditions are governed by the laws of Singapore. Any disputes will be resolved under Singaporean jurisdiction.

Contact Us

If you have any questions or concerns regarding these terms, please contact us at contact@lupos.life.

Thank you for choosing Lupo's Life! We look forward to supporting your dog’s health and happiness.